Contact us

Support & Information

Frequently Asked Questions, Clear & Helpful Answers..

We know choosing a care home is one of the biggest decisions a family can make. Here are the answers to the questions we hear most often. If you don’t find what you’re looking for, please don’t hesitate to call us — we’re always happy to talk.

Contact us

About Our Care Homes.

How many homes does JT Care Homes operate?

We run three care homes, all based in and around Fulwood, Preston — The Brooklands, Fairmont, and Oxford House. Each home has its own character and team, but all three share the same values: warm, personal, family-centred care.

We provide residential personal care for older adults, including both long-term placements and short-stay respite care. Our focus is on person-centred support — care that is built around the individual, not a fixed routine.

Our homes are intentionally small. The Brooklands, for example, has capacity for 24 residents. We believe smaller homes allow us to provide the kind of personal, unhurried care that larger providers often cannot — where every resident is known by name and every preference is remembered.

Yes. All three of our homes are registered with and inspected by the Care Quality Commission (CQC), the independent regulator of health and social care in England. All our homes are currently rated Good by the CQC. You can view our reports directly on the CQC website.

Moving In Care Homes.

How do I know if a care home is the right choice?
This is one of the most common questions we hear, and there is no single answer. Some signs that residential care might be right for your loved one include: difficulty managing daily tasks safely at home, increasing risk of falls, social isolation, or a diagnosis that requires more support than can be provided at home. We are happy to have an honest conversation with you about whether one of our homes would be a good fit — with no pressure.
Absolutely — and we encourage it. We welcome families to come and see our homes, meet the team, and get a feel for the environment. Please call us or use the contact form on this page to arrange a visit at a time that suits you.
We encourage residents to bring personal items that make their room feel like home — photographs, ornaments, a favourite chair, bedding, or artwork. Making the space feel familiar is important to us. We will advise you on anything that may not be suitable for safety reasons, but our general approach is: the more personal, the better.
This varies depending on circumstances. In straightforward cases, we can often arrange a place within a few days. If there is an urgent need — for example, following a hospital discharge — please call us directly and we will do everything we can to help as quickly as possible.
Yes. We offer respite and short-stay placements, and many of our long-term residents first came to us for a short stay before deciding to make it permanent. A short stay can be a good way for your relative to experience life here before committing to a longer-term move.

Fees and Funding.

How much does care cost?
Fees vary depending on the level of care required and the room chosen. We are happy to provide a personalised guide when you get in touch. We aim to be transparent about costs from the start so there are no surprises.
Our fees cover accommodation, all meals and refreshments, personal care, laundry, and access to our activities programme. We will always be clear about anything that falls outside the standard fee before any costs are incurred.
Depending on your relative’s financial situation, they may be entitled to local authority funding, NHS Continuing Healthcare funding, or Attendance Allowance. We recommend speaking with your local council’s adult social care team and, if possible, an independent financial adviser who specialises in care funding. We are happy to point you in the right direction if needed.

Day-to-Day Life.

What does a typical day look like?
Every resident’s day is different — and that is the point. We do not run a fixed timetable that everyone must follow. Residents can join in with activities, spend time with friends in the communal areas, have visitors, rest in their room, or simply enjoy their own company. Our role is to support whatever kind of day feels right for each person.
Our activities programme includes quizzes, bingo, dominoes, jigsaws, sing-along sessions, music and movement, indoor games, crafts, cake decorating, and regular trips out. We also arrange live entertainment at various points throughout the year. Activities are always optional — we never pressure anyone to take part.
Yes, and we actively encourage it. Families are welcome to visit, and there are no fixed visiting hours. We ask that you let us know if you are planning an extended or group visit so we can make sure everything is comfortable, but day-to-day visits are always welcome.
Yes. Residents are free to go out with family or friends, and we encourage independence wherever it is safe to do so. If your relative would like to go on a day trip or visit family, we will work with you to make it happen smoothly.
Meals are freshly prepared and served in our dining rooms. We cater for a range of dietary needs and preferences, and we take the time to find out what each resident enjoys. Mealtimes are social occasions — we want them to feel like a proper sit-down meal, not a canteen experience.

The Team.

Who will be caring for my relative?
Each of our homes has a dedicated team of care staff, supported by a home manager who oversees day-to-day operations. All staff are trained to provide compassionate, person-centred care. We are happy to introduce you to the team when you visit.
We review each resident’s care plan regularly and work closely with families, GPs, and other healthcare professionals to make sure support keeps pace with changing needs. We will always speak with you if we notice any significant changes.
Our staff are on-site and available 24 hours a day, 7 days a week. In a medical emergency, we follow established procedures including contacting emergency services and notifying the family as quickly as possible. You will never be left out of the loop.

How do I take the next step?

The easiest thing to do is call us or send us a message using the contact form below. We will have a relaxed, no-pressure conversation about your situation and help you work out whether one of our homes might be right for your loved one. We are always happy to answer questions at any stage — you do not need to be ready to make a decision to get in touch.
Contact us